Updated October 2023
With the aim of accurately satisfying requests from customers and utilizing their feedback in quality assurance activities, annual customer satisfaction surveys are undertaken by the Electronics & Innovative Products Division.
Through these surveys, we analyze customer reviews and opinions from the aspects of product reliability, our quality response capabilities and partnerships with customers, thereby pushing ahead with systematic improvements. Negative feedback received from our customers through customer satisfaction surveys is used as a reference to examine and implement strategic responses to improve quality.
A large number of our customers have called for more communication, including the exchange of information and technologies and as a result, we are currently working to facilitate more detailed communication with our customers.
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[Basic Policy] Respect the intellectual property rights of ourselv...
With the aim of accurately satisfying requests from customers and utilizi...